Help centre
Frequently asked questions
Quick answers on repairs, business IT and the brands we work with. Search below, or browse by section. Can't find it? Just ask us.
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Device Repair
Computer Repair
How much will my computer repair cost?
You get a clear quote before any chargeable work. A £30 diagnostic deposit applies to repairs and is credited to the final cost if you go ahead.
Will I lose my data during a repair?
We take care to protect your data, but please back up first where you can. We always discuss anything that could affect your data before proceeding.
How long does a computer repair take?
Many repairs are turned around within a day or two. We confirm a timeline with your quote and offer same-day where the fault and parts allow.
Laptop Repair
Can you replace a cracked laptop screen?
Yes — screen replacement is one of our most common laptop repairs. Bring it in or request a quote and we will confirm the price.
My laptop won't turn on — can it be fixed?
Often, yes. Causes range from power and charging faults to motherboard issues. We diagnose it and tell you honestly whether it is worth repairing.
How much does a laptop repair cost?
You get an upfront quote before any paid work. A £30 diagnostic deposit applies and comes off the repair if you proceed.
Games Console Repair
Which games consoles do you repair?
My console has no picture — can you fix the HDMI?
Yes — HDMI port repair and replacement is one of our most common console fixes.
Can you fix controller stick drift?
Yes, we repair drifting analogue sticks on most controllers.
How much does a console repair cost?
We quote before any paid work. A £30 diagnostic deposit applies and is credited to the repair if approved.
Smartphone Repair
How long does a phone screen repair take?
Many screen and battery repairs are completed the same day. We confirm the timing when you book.
My phone got wet — is it worth fixing?
Bring it in as quickly as possible. We offer water-damage treatment; results vary, so we give you an honest assessment first.
How much is a phone repair?
You get a quote upfront. A £30 diagnostic deposit applies and is credited to the repair if you go ahead.
Tablet Repair
Do you repair iPads and Android tablets?
Can a cracked tablet screen be replaced?
Yes, screen replacement is a common tablet repair. Request a quote and we will confirm the price.
How much does a tablet repair cost?
We quote before any paid work. A £30 diagnostic deposit applies and comes off the repair if approved.
Business IT
Business IT Support
Do I need a contract for IT support?
No — we offer both pay-as-you-go support and tailored monthly plans, whichever suits your business.
Do you offer remote and on-site support?
Yes. We resolve many issues remotely for speed and attend on-site when hands-on work is needed.
What size of business do you support?
We work with sole traders and small to growing businesses across the area.
Managed IT Services
What is included in managed IT?
Proactive monitoring, updates, security, support and advice — a complete, predictable IT function for your business.
How is managed IT priced?
Typically a simple per-device monthly fee. We tailor a package after understanding your setup.
Will you work with our existing systems?
Yes — we assess what you already have and improve it rather than forcing a rip-and-replace.
Remote Support
How does remote support work?
With your permission we connect securely to your device to diagnose and fix the issue, often within minutes.
Is remote support secure?
Yes — sessions are encrypted and only start with your explicit permission. You can watch and end the session at any time.
What can be fixed remotely?
Software issues, setup, email, updates and many common faults. Hardware problems need a workshop or on-site visit.
Hardware Support
Can you supply as well as install hardware?
Yes — we advise, source and set up computers, networking and peripherals so everything works from day one.
Do you set up new equipment on-site?
Yes, we install and configure on-site, or remotely where that is suitable.
Cyber Security
Where should a small business start with cyber security?
Usually a review of your current setup, then practical steps like backups, updates, multi-factor authentication and staff awareness.
Do you provide ongoing protection?
Yes — as part of a managed plan we keep your defences, monitoring and backups maintained.
Can you help us work toward Cyber Essentials?
Yes, we can help you understand the requirements and put the right controls in place to work toward Cyber Essentials certification.
Brand-specific questions
Apple repairs
Do you use genuine Apple parts?
We use quality parts and will always tell you whether a genuine or high-quality compatible part is being used, so you can decide.
Can you recover data from a Mac that won't start?
Often, yes. Bring it in and we'll assess whether the data is recoverable before carrying out any work.
How much does an Apple repair cost?
You get a quote before any paid work. A £30 diagnostic deposit applies and comes off the repair if you go ahead.
Samsung repairs
Which Samsung devices do you repair?
Galaxy phones, Galaxy Tab tablets and Galaxy Book laptops.
Can you replace a Samsung AMOLED screen?
Is my data safe during the repair?
We handle devices carefully, but please back up beforehand where you can.
How much is a Samsung repair?
You get a quote upfront. A £30 diagnostic deposit applies and is credited to the repair if you proceed.
PlayStation repairs
Which PlayStation consoles do you repair?
PlayStation 5, PS4 and PS4 Pro, plus DualSense and DualShock controllers.
My PS5 turns on but there's no picture — can you fix it?
Yes. That's usually a failed HDMI port, which is one of our most common console repairs.
Can you fix controller stick drift?
Yes, we repair drifting analogue sticks on most PlayStation controllers.
How much does a PlayStation repair cost?
We quote before any paid work. A £30 diagnostic deposit applies and comes off the repair if approved.
Xbox repairs
Which Xbox consoles do you repair?
Xbox Series X, Series S and Xbox One, plus controllers.
My Xbox has no display — is it the HDMI?
Frequently, yes. A failed HDMI port is a common cause and one we repair regularly.
My Xbox keeps overheating — can you help?
Yes — a full clean and fresh thermal paste usually resolves overheating and shutdowns.
How much does an Xbox repair cost?
We quote before any paid work. A £30 diagnostic deposit applies and is credited to the repair if approved.
Nintendo repairs
Can you fix Joy-Con drift?
Yes — drifting Joy-Con sticks are one of the most common Switch repairs we do.
Which Nintendo consoles do you repair?
Nintendo Switch, Switch Lite and Switch OLED, plus Joy-Con controllers.
My Switch won't charge — can it be fixed?
Usually, yes. It's often a worn charging port, which we can replace.
How much does a Nintendo repair cost?
We quote before any paid work. A £30 diagnostic deposit applies and comes off the repair if approved.
Dell repairs
Which Dell models do you repair?
Dell XPS, Inspiron, Latitude and Vostro laptops, plus Dell desktops.
Can you make my old Dell faster?
Often dramatically — an SSD upgrade and clean-up transforms most older Dell machines.
My Dell won't charge — can you fix it?
Yes. It's usually a worn battery or DC power jack, both of which we repair.
How much does a Dell repair cost?
You get a quote before any paid work. A £30 diagnostic deposit applies and is credited to the repair if you proceed.
HP repairs
Which HP models do you repair?
HP Pavilion, Envy, Spectre, EliteBook and ProBook laptops, plus HP desktops.
My HP laptop is really slow — can you help?
Yes. An SSD upgrade and clean-up usually makes a slow HP feel like new.
Can you replace a broken HP hinge?
Yes, we repair broken hinges and the screen damage they often cause.
How much does an HP repair cost?
You get a quote before any paid work. A £30 diagnostic deposit applies and comes off the repair if you go ahead.
Lenovo repairs
Which Lenovo models do you repair?
Lenovo ThinkPad, IdeaPad, Yoga and Legion laptops, plus Lenovo desktops.
Can you repair a Lenovo Yoga touchscreen?
Yes — we replace cracked and faulty touchscreens on Yoga and other Lenovo models.
Can you upgrade my Lenovo to make it faster?
Yes, an SSD and memory upgrade makes a big difference to older Lenovo machines.
How much does a Lenovo repair cost?
You get a quote before any paid work. A £30 diagnostic deposit applies and is credited to the repair if you proceed.
Microsoft repairs
Which Microsoft devices do you repair?
Surface Pro, Surface Laptop, Surface Go and Surface Book.
Can you replace a cracked Surface screen?
Yes — Surface screen replacement is one of our most common Microsoft repairs.
My Surface battery has swollen — is that fixable?
Yes, and it should be dealt with promptly for safety. Bring it in and we'll replace it safely.
How much does a Surface repair cost?
You get a quote before any paid work. A £30 diagnostic deposit applies and comes off the repair if you proceed.
Google repairs
Which Google devices do you repair?
Pixel phones including the a-series, the Pixel Tablet and Pixelbook.
Can you replace a Pixel screen?
Yes — Pixel screen replacement is one of our most common Google repairs.
My Pixel won't charge — can you fix it?
Usually, yes. It's often a worn charging port, which we can replace.
How much does a Pixel repair cost?
You get a quote upfront. A £30 diagnostic deposit applies and is credited to the repair if you proceed.
Acer repairs
Which Acer models do you repair?
Aspire, Swift, Spin, Predator and Nitro laptops, plus Acer desktops.
My Acer gaming laptop overheats — can you help?
Yes. A full clean and fresh thermal paste usually resolves overheating and throttling.
Can you make my Acer faster?
Yes — an SSD and memory upgrade makes a big difference to most Acer machines.
How much does an Acer repair cost?
You get a quote before any paid work. A £30 diagnostic deposit applies and comes off the repair if you go ahead.
Asus repairs
Which Asus models do you repair?
ZenBook, VivoBook, ROG and TUF laptops, plus Asus desktops.
My ROG laptop runs hot and throttles — can you fix it?
Yes. A strip-down clean and fresh thermal paste usually restores performance.
Can you upgrade my Asus to make it faster?
Yes — an SSD and memory upgrade makes a big difference to older Asus machines.
How much does an Asus repair cost?
You get a quote before any paid work. A £30 diagnostic deposit applies and is credited to the repair if you proceed.
Huawei repairs
Which Huawei devices do you repair?
Huawei P and Mate phones, MatePad tablets and MateBook laptops.
Can you replace a Huawei phone screen?
Yes — Huawei screen replacement is one of our most common repairs for the brand.
Is my data safe during the repair?
We handle devices carefully, but please back up beforehand where you can.
How much does a Huawei repair cost?
You get a quote before any paid work. A £30 diagnostic deposit applies and comes off the repair if you go ahead.
Motorola repairs
Which Motorola phones do you repair?
The Moto G, Moto E, Edge and Razr ranges.
Can you replace a Motorola screen?
Yes — screen replacement is one of our most common Motorola repairs.
My Moto won't charge — can you fix it?
Usually, yes. It's often a worn charging port, which we can replace.
How much does a Motorola repair cost?
You get a quote upfront. A £30 diagnostic deposit applies and is credited to the repair if you proceed.
Xiaomi repairs
Which Xiaomi devices do you repair?
Xiaomi, Redmi and Poco phones, plus Xiaomi tablets.
Can you replace a Redmi or Poco screen?
Yes — screen replacement is one of our most common repairs across the Xiaomi, Redmi and Poco ranges.
Is my data safe during the repair?
We handle devices carefully, but please back up beforehand where you can.
How much does a Xiaomi repair cost?
You get a quote upfront. A £30 diagnostic deposit applies and comes off the repair if you proceed.
Still not sure?
Every repair starts with honest advice and a clear quote — no jargon, no pressure.